Withdrawal Procedure
Withdrawal Procedure
The contact methods for withdrawal can be found at the bottom of the page.
Please carefully follow the procedure outlined below.
Withdrawal Period
As specified by law, "Art. L. 121-21. – The consumer has a period of fourteen days to exercise their right of withdrawal from a contract concluded at a distance, following a telephone or off-premises solicitation, without having to justify their decision or bear any costs other than those provided for in Articles L. 121-21-3 to L. 121-21-5. Any clause by which the consumer waives their right of withdrawal is null and void."
This 14-day period starts:
- For services: The day after the actual purchase date (payment).
- For physical products: The day after the receipt of the product.
For exceptional cases of withdrawal offers extended to 30 days, a flat deduction of €50 will automatically be applied to the refund amount, whether the product has been used or not, to cover reconditioning costs.
Exercising the Right of Withdrawal
You MUST follow the procedure below. Simply returning the item without a declaration or refusing to take delivery does not suffice to express your intent to withdraw.
IN ALL CASES, DO NOT RETURN THE PRODUCT WITHOUT CONFIRMATION AND AGREEMENT FROM FLIPR CUSTOMER SERVICE.
Return Shipping Costs
All products subject to a withdrawal request must be returned at your expense to the address provided by customer service, within a maximum of fourteen days after your request is validated by customer service.
This period is deemed to be respected if you return the item before the expiration of the fourteen-day period.
You are only liable for the depreciation of the item resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the item.
Therefore, a damaged product preventing its resale will not be eligible for a full refund.
Effects of Withdrawal
In the event of your withdrawal, we will refund the entire order, including delivery costs based on standard delivery rates, unless a delivery method was offered during the order (this applies to orders over €75). For orders under €75, the delivery cost refund is based on standard shipping rates (if you opted for express delivery, the difference between the standard delivery cost and the cheapest offered method, usually parcel relay, will remain at your expense). The refund will be made without undue delay and, in any case, no later than fourteen days from the day we received and validated the perfect condition of the returned product. The refund will be made to the payment card (or PayPal account) used during payment. If the payment method has become obsolete (e.g., PayPal account closure), the refund will be made by bank transfer. An additional 7 days may be required for our teams to process your bank details and make the refund. In any case, this refund will not incur any fees for you.
In the case of a damaged product, a discount, which can go up to 100% of the price paid at the order, will be applied.
The withdrawal only applies to products and/or services purchased directly from our site. If you have activated a subscription, we invite you to unsubscribe immediately from the download platform (App Store or Play Store). The unsubscribe procedure can be found in our Frequently Asked Questions.
Certain Limits Apply to the Right of Withdrawal:
- For the right of withdrawal regarding products delivered outside mainland France, the delivery cost will remain at the customer's expense.
- The right of withdrawal does not apply to the following products once opened and/or installed: "Fix’n Swim" mounting, Calibration Kit, Wintering Kit, Flipr Bypass, battery, probes, and all chemical products and treatments for pools or spas.
- For Flipr AnalysR, Flipr Start, and Flipr Start Max products and their variants, a discount of €35 will be applied if the calibration products have been used, opened, or if we find that a calibration has been performed, as evidenced by our server data.
Withdrawal Request
Following the sending of the withdrawal email (see below), we will contact you within 5 business days to arrange the return of the product. DO NOT RETURN THE PRODUCTS WITHOUT WRITTEN AGREEMENT FROM FLIPR CUSTOMER SERVICE, UNDER PENALTY OF WITHDRAWAL NULLITY.
Send email to : support@fliprshop.zohodesk.com
Name / First Name
Postal Address
Phone Number
Email
Order Number
Description of the products you wish to return
Optional: The reason for withdrawal. This reason can help us improve the quality of our services.
Email subject: Withdrawal + your order number
Send these details directly through our contact form on our support portal: Flipr Support Center
You can also send a withdrawal request letter with acknowledgment of receipt to the following postal address:
CTAC Tech SAS
MBE 310
46 rue André Vasseur
31200 Toulouse
FRANCE
For a withdrawal or any product return for refund or repair, any shipment made to an address different from that specified by customer service will result in search and re-shipping fees of €50, provided we manage to locate and repatriate the package. It is expressly forbidden to ship products to the company's headquarters. In the case of package loss due to the customer's shipping error, the customer will be responsible for recovering the goods and returning them to the specified address. The withdrawal can only be confirmed upon receipt of the goods at the indicated address.
Important Information:
Processing letters takes longer than emails.
Your letter must contain the following information:
Name / First Name or Customer's Business Name
Postal Address
Phone Number
Email
Order Number
Date of Sending the Letter
Optional: The reason for withdrawal. This reason can help us improve the quality of our services.
DO NOT INCLUDE THE PRODUCTS TO BE RETURNED
Return address valid until November 2024:
CTAC TECH / Flipr,
TECNOSUD 1
230 rue James Watt
66100 Perpignan – FRANCE
Note: This procedure is valid for France and the European Union. Customers from non-EU countries will have to bear the return costs. International shipping fees will not be refunded for these customers.